FREE PDF QUIZ TRUSTABLE PECB - LATEST ISO-IEC-20000-FOUNDATION EXAM CAMP

Free PDF Quiz Trustable PECB - Latest ISO-IEC-20000-Foundation Exam Camp

Free PDF Quiz Trustable PECB - Latest ISO-IEC-20000-Foundation Exam Camp

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Tags: Latest ISO-IEC-20000-Foundation Exam Camp, ISO-IEC-20000-Foundation Learning Engine, Frequent ISO-IEC-20000-Foundation Updates, Dumps ISO-IEC-20000-Foundation PDF, Latest ISO-IEC-20000-Foundation Dumps Files

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

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Latest ISO-IEC-20000-Foundation Exam Camp and PECB ISO-IEC-20000-Foundation Learning Engine: ISO/IEC 20000 Foundation Exam Pass Success

A lot of effort, commitment, and in-depth ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam questions preparation is required to pass this PECB ISO-IEC-20000-Foundation exam. For the complete and comprehensive ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam dumps preparation you can trust valid, updated, and ISO-IEC-20000-Foundation Questions which you can download from the TroytecDumps platform quickly and easily.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

  • A. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
  • B. The management systems of all three may be integrated
  • C. Organizations can only be certified to one of them at a time
  • D. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

Answer: B


NEW QUESTION # 37
During an audit, what is an observation?

  • A. A conformity where there is an opportunity for improvement
  • B. A recommendation that has to be actioned
  • C. A non-fulfillment of a requirement
  • D. A finding against an area which is NOT in the scope of the standard

Answer: A


NEW QUESTION # 38
What do demand management and capacity management do?

  • A. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand
  • B. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services
  • C. Demand management determines future capacity needs. Capacity management monitors current capacity
  • D. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs

Answer: A


NEW QUESTION # 39
When managing a major incident, what is one of the activities that needs to be performed?

  • A. Involve the customer
  • B. Escalate the incident
  • C. Keep top management informed
  • D. Initiate problem management activities

Answer: C


NEW QUESTION # 40
Which would NOT be included in a service management plan?

  • A. Technology used to support the service management system
  • B. Resources required to operate the service management system
  • C. Service desk contact details and hours of service
  • D. List of services

Answer: C


NEW QUESTION # 41
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